Employee Relationship Manager
Job Post Date 15/Sep/2016
Job CodeVAG122
Job RoleEmployee Relationship Manager
Job LocationTrichy
QualificationAny Degree
Experience8-10 Years
Industry TypeSoftware Services/IT Services
Functional AreaImmigration
Job DescriptionRoles & responsibilities:
• He has to resolve issues related to Immigration process.
• He has to promote Employee Relations culture with the consultants and maintain a balance between consultant and the company.
• He has to bring down the attrition level of US employees by giving a good quality service to the US employees.
• He has to ensure existing consultants issues handled and clarified their queries in a proper manner.
• He has to ensure relieving formalities and other related issues handled efficiently and effectively by his team members.
• He has to ensure follow-up on payment collection with vendors & expense collection with candidates.
• He has to respond to H1B RFE’s with quick turnaround time.
• He has to assign tasks to his team members based on priority.
• He has to mentor and train the team members on transfer, amendment and extension cases.
• He has to ensure scrutinizing immigration documents to attain 100% error free processing.
• He has to ensure team prioritizing on the I-140 case queue and in categorizing normal/premium filing.
• He has to ensure team performs perfectly on LOA calls, PERM and I-140 request calls.
• He has to coordinate with Marketing, Accounts and Immigration in case of issues related to Immigration & Consultants.
• He has to ensure team coordinates with clients and vendors to provide better service and to maintain the relationship and get in to these areas by own on any escalations.
• He has to review and approve rate increment/extension POs, employment verification letters, Experience letters etc.
• He has to create training manuals, plan mock sessions and prepare evaluation methods/formats to monitor team member’s performance on a regular intervals.
Desired profile:
• Any graduate with 8+ yrs of experience in any role involves handling escalations/client relations/Sales.
• Excellent verbal and written communication skills required
• Prefer someone with immigration knowledge in US market.
• He should have excellent ability in handling issues /problem solving.
• Should have experience in documentation which is very sensitive.
• Prefer someone handling vendors/clients in any form
• He should be handling a team of at least 5.
• He should have the experience in training/mentoring his team members to achieve the objectives of organization.
• He should be good at assigning task to his team members based on the priority.
• He should have the diplomatic skills and aggressive in his approach towards external entity.
•He should have very good team handling skills.
Willing to work in US shift timings
• He has to resolve issues related to Immigration process.
• He has to promote Employee Relations culture with the consultants and maintain a balance between consultant and the company.
• He has to bring down the attrition level of US employees by giving a good quality service to the US employees.
• He has to ensure existing consultants issues handled and clarified their queries in a proper manner.
• He has to ensure relieving formalities and other related issues handled efficiently and effectively by his team members.
• He has to ensure follow-up on payment collection with vendors & expense collection with candidates.
• He has to respond to H1B RFE’s with quick turnaround time.
• He has to assign tasks to his team members based on priority.
• He has to mentor and train the team members on transfer, amendment and extension cases.
• He has to ensure scrutinizing immigration documents to attain 100% error free processing.
• He has to ensure team prioritizing on the I-140 case queue and in categorizing normal/premium filing.
• He has to ensure team performs perfectly on LOA calls, PERM and I-140 request calls.
• He has to coordinate with Marketing, Accounts and Immigration in case of issues related to Immigration & Consultants.
• He has to ensure team coordinates with clients and vendors to provide better service and to maintain the relationship and get in to these areas by own on any escalations.
• He has to review and approve rate increment/extension POs, employment verification letters, Experience letters etc.
• He has to create training manuals, plan mock sessions and prepare evaluation methods/formats to monitor team member’s performance on a regular intervals.
Desired profile:
• Any graduate with 8+ yrs of experience in any role involves handling escalations/client relations/Sales.
• Excellent verbal and written communication skills required
• Prefer someone with immigration knowledge in US market.
• He should have excellent ability in handling issues /problem solving.
• Should have experience in documentation which is very sensitive.
• Prefer someone handling vendors/clients in any form
• He should be handling a team of at least 5.
• He should have the experience in training/mentoring his team members to achieve the objectives of organization.
• He should be good at assigning task to his team members based on the priority.
• He should have the diplomatic skills and aggressive in his approach towards external entity.
•He should have very good team handling skills.
Willing to work in US shift timings